Job Description

Position Summary

The Assistant Property Manager supports the daily operations of the property management team to ensure safe, stable, and well-maintained housing for residents. This role assists with leasing activities, resident relations, rent collection, compliance documentation, and coordination with maintenance and service providers. The Assistant Property Manager plays an important role in maintaining occupancy, ensuring regulatory compliance, and supporting positive resident experiences.

Key Responsibilities

Property Operations

• Assist with day-to-day management of assigned property or housing programs
• Support leasing activities including processing applications, conducting unit showings, and completing move-in documentation
• Maintain accurate tenant files and property management records
• Assist with rent collection, payment tracking, and follow-up on past-due accounts
• Coordinate move-ins, move-outs, and unit inspections

Resident Relations

• Serve as a point of contact for resident questions, concerns, and requests
• Support conflict resolution and maintain positive resident relationships
• Assist residents in understanding lease agreements and community guidelines
• Coordinate resident communications, notices, and community updates

Compliance and Documentation

• Ensure tenant files and property records meet program and regulatory requirements
• Assist with income verification, recertifications, and eligibility documentation when applicable
• Maintain organized and up-to-date compliance files for audits or monitoring

Maintenance Coordination

• Receive and track maintenance requests from residents
• Coordinate with maintenance staff or vendors to ensure timely completion
• Assist with scheduling unit inspections and preventative maintenance

Administrative Support

• Maintain accurate property databases and reporting systems
• Assist with occupancy tracking and leasing reports
• Support preparation for property inspections, audits, and reporting requirements

Qualifications

Education & Experience

• 1–3 years of experience in property management, housing programs, leasing, or administrative support preferred

Skills & Abilities

• Strong organizational and time management skills
• Excellent communication and customer service skills
• Ability to maintain confidential and accurate records
• Knowledge of housing compliance programs (Section 8, affordable housing, or supportive housing) preferred
• Proficiency in Microsoft Office and property management software preferred

Key Competencies

• Attention to detail
• Problem solving and conflict resolution
• Professional communication
• Resident-centered service approach
• Ability to multitask in a fast-paced environment

Work Environment

• Office-based with frequent interaction with residents and property staff
• May require walking properties and conducting unit inspections
• Occasional evening or weekend availability may be required

Compensation & Benefits

• Competitive salary based on experience
• Health, dental, and vision benefits
• Paid time off and holidays
• Professional development opportunities

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