Job Description

In the assigned Job Role of Infrastructure Consultant 2 your Area Of Responsibility will be as below:


Collaborate with internal and client teams to resolve complex incidents conduct root cause analyses and document findings with preventive recommendations
Participate in evaluation of client IT infrastructure prepare actionable assessment reports and support due diligence to document infrastructure maturity and improvement opportunities
Contribute to the design of scalable cost-effective IT infrastructure solutions review reusable components and develop technical documentation for deployed systems
Align release schedules and environment readiness execute deployments as per protocols perform post-deployment testing and manage version control to track changes
Co-ordinate maintenance schedules emergency fixes and technology upgrades while ensuring uninterrupted integration into existing systems and processes
Facilitate performance data analysis across systems coordinate insights on system behavior and support capacity planning to optimize performance
Conduct security checks recovery drills and compliance audits implement security measures and coordinate continuity plans to maintain adherence to standards
Gather feedback to identify automation opportunities analyze existing infrastructure processes and propose enhancements for efficiency gains
Act as liaison with onsite offshore and vendor teams to document project requirements ensuring effective collaboration
Develop a centralized repository of technical and procedural knowledge leveraging insights from other projects to drive efficiency and retain organizational expertise

Your contribution to the team:


A collaborative spirit and excellent communication skills.
Ability to handle complex incidents and implement resolutions
A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
Focused approach towards deployment management system optimization and process automation initiatives including sector specific focus
The ability to work with cross-functional teams

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.



EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill and Experience
Strong hands-on experience supporting Windows and macOS platforms.
Working knowledge of ITSM tools (e.g. ServiceNow) and remote support tools.
Experience with end user hardware including desktops laptops monitors printers peripherals and mobile devices.
Basic understanding of LAN / networking concepts and workplace connectivity troubleshooting.
Familiarity with walk in desk operations and queue based support models.
Ability to follow runbooks standard operating procedures and security guidelines.
Provide onsite and walk in IT support with a strong customer service focus.
Troubleshot desktops laptops printers mobile devices peripherals and meeting room equipment.
Support Windows and macOS systems and approved applications using standard procedures.
Assist with employee onboarding device setup and Day 1 support.
Handle onsite escalations high priority incidents and installations not possible remotely.
Identify recurring issues collect logs support root cause analysis and update knowledge base.

Preferred Skill and Experience
Strong customer service and communication skills
Ability to work independently onsite and collaborate with remote teams
Proactive in-service improvement and knowledge sharing
Handles highpressure and peak support situations effectively
Comfortable with walkin support and direct enduser interaction
Complies with security compliance and data protection policies
Willingness to travel onsite when required

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview
The Infosys Retail Consumer Goods and Logistics unit stands as a globally respected partner of choice dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn adopt and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality value-enhanced solutions. Join us and become part of a team that drives innovation operational efficiency and sustainable growth in the retail consumer goods and logistics sector. Together we can shape the future of these industries and achieve remarkable success.

Required Experience:

IC

Job Tags

Full time, Temporary work, Remote work, Relocation

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