Job Description
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness.
Job Description: - Responsible for the safe, efficient, and effective dispatching of the flight schedule using training resources such as instructors, aircraft, classrooms, and simulators.
- Maximize assets and mitigate cancellations while adhering to company and regulatory requirements.
- Coordinate with Training, Maintenance, and Customer Service teams to ensure efficient schedule execution and a collaborative environment.
- Partner with Maintenance to ensure inspections and repairs are completed appropriately.
- Provide excellent customer service to internal and external stakeholders.
- Maintain compliance with all company policies and applicable regulations.
- Perform dispatching activities that support operational continuity while mitigating cancellations.
- Maintain regular collaboration with Training, Maintenance, and Customer Service teams to ensure effective schedule dispatching.
Minimum Qualifications:
- 2‑year technical degree, associate degree, or college degree in a job‑related field.
- 1 to 2 years of relevant experience.
- Knowledge of planning and scheduling methodologies and systems.
- Strong communication and interpersonal skills.
- Well‑developed analytical and conceptual skills with strong situational awareness.
- Ability to uphold policies and provide appropriate pushback when needed.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Previous experience in a customer service‑focused environment.
- Strong team orientation with the ability to work collaboratively across departments.
- Willingness to learn.
- Fluency in English.
Preferred Qualifications:
- Knowledge of commercial aviation and flight training concepts and principles.
- Experience with point‑of‑sale (POS) systems and completing transactions.
- Experience in aviation planning, scheduling, or related operational environments.
Benefits:
- Comprehensive medical, dental, vision, and EAP plans
- 401(k) and employee stock purchase programs with CAE match
- Generous paid time off, including parental leave and vacation
- Company‑paid life insurance, AD&D, short‑term disability, and caregiver support
- Voluntary legal coverage, long‑term care, dependent life insurance, pet insurance, and FSA programs
- Additional programs supporting healthy work‑life balance and personal and professional well‑being
Physical Activity Summary:
- Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.
- Occasionally moves in different positions within tight or confined spaces.
- Constantly remains in a stationary position, either standing or sitting.
- Occasionally moves about to accomplish tasks or travel.
- Occasionally adjusts or moves objects up to 20 pounds.
- Constantly performs repeating motions involving wrists, hands, and fingers.
E‑Verify
As a Federal Contractor, CAE participates in E‑Verify to confirm eligibility to work in the United States. For more information about applicant rights, view the EEO is the Law poster:
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About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.
Position Type Regular
Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com
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CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Job Tags
Temporary work, For contractors, Local area, Worldwide