Job Description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Genetic Counselor Assistant, you will support genetic counselors in delivering patient care by performing complex administrative duties and assisting with communication across a diverse patient population. In this clinically adjacent role, you will complete family history intake, call patients with negative genetic test results, assist with triage of abnormal findings under counselor guidance, place test orders, manage prior authorizations and referrals, and serve as a primary point of contact for patient questions via phone and email. You will help address inquiries about counseling and testing, coordinate genetic testing, gather history for pedigree development, and act as a liaison with inter- and intra-departmental clinical teams. This position is designed as a two-year pipeline role, similar to an internship or fellowship, for individuals preparing to become genetic counselors.

A caregiver in this position works days from 8:00 a.m. -- 4:30 p.m.

A caregiver who excels in this role will:

• Assist genetic counselors in their role of providing patient care services.
• Perform administrative duties of a complex and sensitive nature.
• Provide support to department's genetic counselors with communicating with diverse patient population regarding questions about counseling and testing.
• Triage patients’ concerns to correct team and ensure coordination of genetic testing.
• Use knowledge of genetics to inform patients and obtain history for pedigree development.
• Function as liaison with inter- and intra-clinical department members.
• Communicate with patients, caregivers, testing liaisons, insurance representatives, and others regarding counseling services, genetic testing, and other departmental needs.
• Prep medical records, genetic test results and pedigrees to be sent down to Health Data Services to be scanned.
• Manage incoming phone calls to address patient's questions before, during, and after genetic testing and counseling process.
• Coordinate patient lab testing add-ons and interface with reference labs for sample processing and result reporting.
• Track genetic test results for interpretation and further research.
• Assist Genetic Counselor research study coordinators with logistical aspects of study protocols, e.g. perform chart reviews, ensure proper documentation and filing of Consent and IRB files, etc.
• Schedule and coordinate interviews for open positions and visitors.

Minimum qualifications for the ideal future caregiver include:

• Bachelor’s degree in science in related fields (Biology, Genetics, etc.)
• Two years of experience in related work environment, lab work, or office work
• Demonstrated skills or experience in using computer software such as Outlook, Excel, PowerPoint
• Genetics knowledge
• Knowledge of office procedures, organization and correspondence formatting

Preferred qualifications for the ideal future caregiver include:

• Knowledge of EPIC
• Previous experience working in an Electronic Medical Record system

Physical Requirements

• Manual dexterity sufficient to operate a computer and other basic office equipment.
• Ability to stand, walk, and bend for extended periods throughout the work day.
• Ability to carry medical charts and books.
• Infrequent exposure to bodily fluids is possible.

Personal Protective Equipment

• Follows Standard Precautions using personal protective equipment.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).

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