Live Chat Support-Fully Remote Job at ADF Medical Services Inc., Louisville, KY

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  • ADF Medical Services Inc.
  • Louisville, KY

Job Description

JOB OPENING — Live Chat Support (Fully Remote) ADF Medical Services Inc.

We're hiring a responsive and professional Fully Remote Live Chat Support agent to assist our patients and clients through our digital chat platform in real time. If you're a fast typist with great written communication skills and a passion for helping people online — this role is for you.

Role: Live Chat Support Agent (Fully Remote)

Department: Customer Support & Patient Services

Location: Fully Remote Type: Full-Time / Part-Time

Requirements

What You'll Do:

  • Respond instantly to patient and client inquiries through our live chat platform
  • Provide accurate and helpful information on services, appointments, billing, and support
  • Manage multiple live chat conversations simultaneously with speed and professionalism
  • Log and document all chat interactions accurately in our CRM system
  • Identify and escalate urgent or unresolved issues to the appropriate team promptly
  • Deliver a consistently warm and professional patient experience in every chat
  • Follow all company communication guidelines and service quality standards
  • Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

What We Offer:

  • Competitive pay
  • Health, dental & vision benefits (full-time employees)
  • Paid time off & paid holidays
  • Flexible shift options including evenings and weekends
  • 100% remote — work from anywhere
  • Supportive team environment and ongoing coaching
  • Career growth and advancement opportunities within ADF Medical Services

Job Tags

Full time, Part time, Flexible hours, Afternoon shift

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