Job Description

MEDICAL OFFICE APPOINTMENT CLERK

ABOUT US:

Laredo Technical Services, Inc. provides staffing services to federal Government agencies all over the world. LTSi connects the right opportunities to the right people. With our experience in placing our Team Members throughout the United States and overseas, we excel at providing experienced, professional personnel for a wide range of Professional and Office Administration as well as Medical Services. Our goal is to provide the highest quality professionals in the industry.

LTSi’s culture delivers a strong work ethic while going above and beyond with a sense of urgency. We are an employee-driven company. We strive for excellence every day, which is what sets us apart from all the other government contractors.

As a Certified Service-Disabled Veteran Owned Small Business (SDVOSB) Minority Business Enterprise (MBE) that provides a broad range of administrative, project management, and medical staffing support services, we are also honored to be a Member of the Military Spouse Employment Partnership (MSEP), and we encourage military spouses to apply for any of our positions for which they feel they are qualified.

JOB TITLE: Medical Office Appointment Clerk

GOVERNMENT AGENCY & LOCATION:

55th Medical Group

Ehrling Bergquist Clinic

2501 Capehart Road

Offutt AFB, Nebraska 68113

POSITION SUMMARY: Schedules appointments in Composite Health Care System (CHCS)/AHLTA for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

POSITION TIMING: Immediate hire upon completion of all background and security investigations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The responsibilities include, but are not limited to:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
• Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Maintains appointment schedules using T-Metrics or MHS Genesis.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes T-Metrics/MHS Genesis system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options, or cancellation processing.
• Validates basic MHS Genesis patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
• Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using T-Metrics or MHS Genesis per individual clinic guidelines.
• If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.

QUALIFICATIONS:

• Minimum typing speed of 50 WPM is required.
• Speak and understanding the English language.
• Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.

EXPERIENCE:

• At least 6 months of experience in medical office scheduling.
• Customer Service Training/experience preferred.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

EDUCATION:

• High school diploma or General Educational Development (GED) equivalency.
• Medical terminology desired.

BENEFITS:

• Competitive salary based on experience and technical qualifications
• Health, Dental, and Vision insurance
• 401(k) Retirement Plan
• Vacation
• Sick Leave
• Disability & Life Insurance
• 11 Paid Federal Holidays including:
  • New Year’s Day
  • Martin Luther King, Jr. Day
  • Presidents Birthday
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day

Laredo Technical Services, Inc. (LTSi) is an Equal Opportunity/Affirmative Action Employer. We make employment decisions based on merit and qualifications, ensuring equal opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.

LTSi is committed to ensuring an accessible online application process for all individuals, including those with disabilities. We offer alternative application methods for candidates who are unable to complete the online application due to a disability or other need for accommodation. LTSi complies with the Americans with Disabilities Act (ADA), Section 503 of the Rehabilitation Act of 1973, the Vietnam-Era Veterans’ Readjustment Assistance Act of 1974, and other relevant state and local laws. If you need assistance with an application due to a disability, please contact hr@laredotechnical.com.

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