Job Description

Hearing Associates of Northern Virginia is a patient-centered audiology practice dedicated to delivering exceptional hearing healthcare. As the practice continues to grow, they are seeking a strong operational leader to ensure the business side runs smoothly—allowing their providers to focus fully on patient care.

Position Overview:

The Practice Administrator serves as the operational leader of the practice, responsible for overseeing all day-to-day business functions, team management, and coordination across both clinical and administrative staff.

This role is ideal for someone who thrives in a hands-on leadership position and has experience managing healthcare or medical practice. The Practice Administrator will take ownership of the non-clinical side of the business—ensuring systems, staff, and processes run seamlessly so providers can focus on delivering high-quality patient care.

What They're Looking For:

• 5+ years of experience managing operations within a medical, healthcare, or clinical practice (required)
  
• Proven experience leading and managing staff in a fast-paced environment
  
• Strong understanding of front office workflows, scheduling, and patient coordination
  
• Experience with billing, insurance, and revenue cycle processes preferred
  
• Experience working closely with providers or clinical staff in a healthcare setting
  
• Confident decision-maker who can take ownership of day-to-day operations
  
• Highly organized with the ability to manage multiple priorities and improve workflows
  

Key Responsibilities:

Practice Operations & Workflow Management

• Oversee daily operations across front office, clinical support, and administrative functions
  
• Identify inefficiencies and implement process improvements to enhance patient flow and staff productivity
  
• Maintain consistency in scheduling, patient experience, and internal procedures
  
• Provide hands-on support when needed to ensure operational continuity
  

Team Leadership & Staff Management

• Manage and support all team members, including both administrative staff and providers, from an operational standpoint
  
• Lead hiring, onboarding, training, and performance management for administrative staff
  
• Foster a positive, accountable, and team-oriented work environment
  
• Address performance issues and implement corrective actions as appropriate
  

Business Operations Oversight

• Oversee scheduling efficiency, patient throughput, and office productivity
  
• Monitor billing, collections, and insurance workflows
  
• Ensure accurate and timely handling of patient accounts and administrative processes
  
• Coordinate with vendors and service providers
  

Performance Monitoring & Continuous Improvement

• Track key operational metrics such as scheduling efficiency, patient volume, and revenue cycle performance
  
• Identify trends and recommend improvements to enhance overall practice performance
  
• Work with ownership to implement operational changes that improve efficiency and patient experience
  

Owner Support & Practice Coordination

• Serve as the primary operational partner to the Owners
  
• Take ownership of day-to-day business functions to reduce administrative burden on providers
  
• Communicate regularly with the Owners on operational performance, challenges, and opportunities
  
• Execute on priorities set by ownership to ensure alignment and progress
  

Compliance & Administrative Oversight

• Ensure compliance with HIPAA, OSHA, and general healthcare regulations
  
• Maintain organized documentation and operational standards
  
• What Success Looks Like
  
• Providers are able to focus primarily on patient care with minimal operational distraction
  
• Daily operations run smoothly and consistently without owner intervention
  
• Staff are well-managed, supported, and held accountable
  
• Scheduling, workflows, and patient experience are efficient and organized
  
• The practice operates as a cohesive, high-functioning team
  

What Success Looks Like:

• Providers are able to focus primarily on patient care with minimal operational distraction
  
• Daily operations run smoothly and consistently without owner intervention
  
• Staff are well-managed, supported, and held accountable
  
• Scheduling, workflows, and patient experience are efficient and organized
  
• The practice operates as a cohesive, high-functioning team
  

Benefits:

• Health Benefits
  
• Matching 401 (k)
  
• PTO and holidays
  

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