(US) Customer Service Representative Job at Wallenius Wilhelmsen Logistics, Ponte Vedra, FL

RUVKTVRBc3ZPQmREMzR2S1lMc3owR0Rhc1E9PQ==
  • Wallenius Wilhelmsen Logistics
  • Ponte Vedra, FL

Job Description

: Overview:

Logistics Customer Support Specialist

Be part of the American Roll-on Roll-off Carrier (ARC)!

ARC is the leading U.S.-flag roll-on roll-off ocean carrier and provides ocean and global intermodal logistics solutions to the U.S. Government, U.S.-flag preference cargo shippers and commercial customers.

We are looking for individuals to provide professional customer service to both internal and external customers. The right candidate should have excellent written and verbal communication skills, a positive attitude, and the desire to help our customers with their shipping needs.

In this role you will:

  • Process customer booking requests
  • Ensure systems are updated with correct rating to facilitate documentation and billing
  • Handle cargo coordination; track & trace cargo
  • Process hazardous material documentation
  • Reconcile preload and post lost lists and create reports to meet contractual obligations
  • Trouble shoot and resolve customer, port and vessel cargo port issues

Your experience and background include:

  • Minimum of 3 years in a customer service role
  • Proficient verbal and writing communication skills in English
  • Intermediate to advanced Microsoft Office skills with a focus on MS Excel
Job Requirements

Insiders Tip: As a Logistics Coordinator team member you are equally comfortable speaking with customers as well as our internal operations team.

About ARC

ARC provides global logistics and shipping services to the U.S. Government. ARC and its affiliates own and manage the largest U.S. flag roll-on roll-off (Ro-Ro) fleet. This includes providing American-owned, managed, and crewed RoRo shipping and intermodal services committed to the requirements of the Department of Defense, other U.S. Government departments and agencies, and commercial customers.

ARC employee programs include a health coach, financial coach, free online courses and discounts on higher education online courses through our Employee Assistance Program site.

Our Culture Compass (values) guides how we work together exhibiting Courage, Imagination, Trust, Candor and Speed. Our Leadership Expectations for all employees: Anticipate & Drive Change, Collaborate as One, Lead & Grow People, Lead & Grow Yourself

Job Tags

Work at office

Similar Jobs

Equinox

Pilates Instructors, South Bay Job at Equinox

 ...excited to discuss career opportunities with you. What makes Pilates with Equinox stand out? A fast-paced and high-energy...  ...experienced professionals who will help you grow as a Pilates Instructor. At our club, we encourage a high-performance lifestyle and offer... 

Takkion Ops Management

OEM Tech FSL Job at Takkion Ops Management

 ...outstanding leadership and field teams and be part of the Companys success! Our OEM Maintenance Technicians inspect and maintain wind turbine components in storage. Job Responsibilities: Participates daily in safety meetings. Completes inspection of equipment... 

Ebm constructions

Personal Assistant Job at Ebm constructions

 ...We are excited to invite a highly organized and proactive Personal Assistant to join our growing team. This fully remote, part-time opportunity is perfect for individuals who enjoy flexibility, independence, and being an essential part of a fast-moving, supportive work... 

Coffeyville Regional Medical Center

Business & Industry - Occupational Health Nurse LPN FT Days Job at Coffeyville Regional Medical Center

 ...provide many of the same services you will find in a big city, we take great pride in our friendly and caring staff. The Occupational Health Nurse is an LPN who assists with Occupational Health with including drug testing, paternity testing, hearing and vision... 

Collect 411

Retail Store Department Manager Job at Collect 411

The Retail Manager is responsible for leading daily operations of a high-volume department store to drive sales, deliver exceptional customer service, and maintain operational excellence. This role oversees a team of associates, ensures efficient store processes, and creates...