Job Description

Woodlake Veterinary Hospital is a full-service, AAHA-accredited small animal practice in Richfield, Minnesota, committed to providing exceptional, compassionate care to our patients throughout every stage of life. We value the skills, dedication, and experience that veterinary technicians bring and foster a supportive, positive team culture where collaboration, mentorship, and professional growth are encouraged. At Woodlake, your skills are respected, your contributions matter, and your continued development is supported.

The Veterinary Assistant and Customer Service Representative are critical roles at supporting the daily operation of a hospital. Every department relies on their significant role in aiding with a variety of services to provide excellent client and patient care. We are looking to add a flexible team member who would work both at our front desk and with appointments as an assistant, either part-time or full-time. 

Job Description Overview:

Veterinary Assistant

• Assist with patient care and treatment
• Monitor hospitalized pets and aid in caring for animals after surgery
• Restrain animals during blood draws and nail trims
• Aiding with routine diagnostic tests (i.e. Taking radiographs, running bloodwork, etc)
• Maintain & sterilize surgical instruments/equipment
• Clean/Disinfect cages, kennels, exam and treatment areas of hospital
• Administering medications under Veterinarian/Vet Tech supervision
• Answering phones, scheduling appointments, greeting clients

Customer Service Representative

• Greet clients and provide a welcoming, warm client experience
• Communicate with clients via phone, text and email in an empathetic manner
• Maintain accurate patient records and manage paperwork and forms
• Collaborate with other team members and departments effectively to provide quality client and patient care
• Promptly room patients after they've checked in
• Follow up on missed appointments, overdue services, and client reminders
• Resolve client concerns or complaints professionally, escalating issues to management when appropriate. 

·     Qualifications:

• ·    High school diploma or equivalent required
• Must be a self-starter, able to multitask and a team player with a positive attitude
• Strong interpersonal and communication skills
• Experience working with cats and dogs in a medical setting 
• Ability to meet the physical demands of the job. Work requires lifting, carrying and restraining animals (will be assisted by other staff members in lifting animals over 40 lbs.). Should be able to lift 40lbs on own.
• Ability to multitask in a fast-paced environment and handle stressful situations gracefully
• Walks or stands for extended periods or time; frequently works in a bent or squatting position.
• Is experienced in the teamwork approach and works well with all levels of hospital team members.

If you are passionate about animals and are interested in joining a team of highly devoted animal advocates, our hospital may be the right fit for you!

Compensation
Hourly wage $17 - $24 DOE

Eligible for periodic bonuses

Full-time Benefits
Medical, Vision, Dental insurance

401(k)

HSA/FSA

Paid Time Off

Sick Time

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